Refund Policy for AA Store
At AA Store, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and straightforward refund process. Please read our refund policy carefully to understand how we handle returns, exchanges, and refunds.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be in its original, unused, and undamaged condition.
- The item must be returned within 15 days of receiving your order.
- The item must be accompanied by the original receipt or proof of purchase.
- Some items are non-refundable due to hygiene, safety, or legal reasons (e.g., clearance items, personalized/custom products, gift cards, or opened electronics).
2. How to Request a Refund
To initiate a return or request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at enquiry@aastore.me within 3 days of receiving your order. Please provide:
- Your order number
- A brief description of the issue or reason for the return
- Photos of the product (if applicable) and packaging
- Return Instructions: Our team will provide you with detailed return instructions and a return authorization (RA) number if needed.
- Ship the Item: After receiving the return authorization, you will need to ship the product back to us. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee we will receive your returned item without this.
3. Non-Refundable Items
Certain items are not eligible for a refund:
- Gift cards
- Personalized or custom items
- Items on clearance or final sale
- Opened or used products (e.g., electronics, hygiene products)
Please make sure you check the product details and your purchase before placing an order.
4. Refund Processing
Once we receive the returned item, we will inspect it to ensure it meets the eligibility requirements. If everything is in order:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds are typically processed within [X business days] from the date we receive the returned item. Please allow additional time for your bank or payment provider to process the refund.
- Shipping Fees: Original shipping fees are non-refundable, except in cases where the product is damaged, defective, or the wrong item was sent.
5. Exchanges
If you prefer an exchange instead of a refund, please contact us to request an exchange. We will process the exchange as quickly as possible, subject to stock availability.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [X days] of receiving the order. We will arrange a free return and provide a full refund or send you a replacement, depending on your preference and availability.
7. Change of Mind
If you simply change your mind after receiving the order, we will gladly accept returns within [X days], but you will be responsible for return shipping costs. The item must be in unused, unopened condition.
8. Contact Information
If you have any questions or need assistance with a return or refund, please feel free to contact us:
- Email: enquiry@aastore.me
- Phone: +973 38111655
- Address: Bahrain
